Reference

Legal Framework for Your 7pp Account

Using 7pp means you agree to a set of terms that govern your account, your data, and how we handle disputes. Access and eligibility depend on your local law and the regions where our services are permitted to operate.

Account TermsData PolicyRegional EligibilityWallet Rules
7pp Legal Framework for Your 7pp Account
REACH OUR TEAM

Contact Us About Legal Queries

If you have questions about your account terms, a data request, or a transaction you want to dispute, our support team handles those directly. You do not need a lawyer to ask us for your account data or to close your account — just contact us through one of the channels below and we'll walk you through it.

Team online

Live Chat

Available through your account dashboard. Describe your legal or account query and a support agent will respond in plain language, not legalese.

Email Support

Send your query to our support address from the email linked to your account. Include your account ID and a brief description of the issue.

In-App Help

Open the Help section in the 7pp app on your Android device. The legal and account policy articles are listed there alongside contact options.

HOW WE HANDLE DATA

Data, Security and Your Account Rights

We collect only what is needed to run your account and process payments through bKash, Nagad, and Rocket. Your data is stored on secured servers, access is logged, and we do not share it with advertisers. If you want to know what we hold, you can request it in writing through support.

Cookie Policy

We use session and preference cookies to keep you logged in and remember your account settings. You can clear cookies from your browser or app at any time without losing your account.

Account Security

Your account is protected by password and OTP verification tied to your registered mobile number. We never ask for your bKash or Nagad PIN — report any such request to support immediately.

Data Retention

We retain account and transaction records for the period required by our operating obligations. When you close your account, we anonymise personal data beyond what we are required to keep.

Your Rights

You can request access to your data, ask us to correct inaccurate records, or request account closure by contacting support. We aim to respond to data requests within a reasonable period.

Legal Questions You Might Have

These are the questions we hear most from account holders about terms, data, and eligibility. If yours is not here, contact support directly.

Access depends on your local law and whether your region is eligible. We recommend checking whether online gaming is permitted where you are before opening an account.

Contact our support team through live chat or email, using the address linked to your account. Include your account ID and we will process your data request.

Any cleared balance in your account wallet at the time of closure is returned through the same payment method used to deposit, subject to identity verification.

No. Data collected through your account — including payment details for bKash, Nagad, and Rocket transactions — is used only for account operation and fraud prevention.

Raise a query through live chat or email support, with your transaction reference and the amount in question. We investigate and respond with findings, usually within a few business days.

We may request identity documents or wallet confirmation via bKash or Nagad. This is a standard check to comply with our operating obligations and protect your account from unauthorised access.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.